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Dora Luxe complaints

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590 Durham Ridge Drive NW
Liburn, GA 30047 | Get Directions

http://doraluxe.com

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Total Amount in Dispute:
$45.00

Total Amount Settled:
$45.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Dora Luxe closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Dora Luxe

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8/5/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $44.99 Amount Settled: $44.99

Customer Complaint

7/11/2022

Ordered on line $44.99 plus shipping/ taxes, product does not fit. Will not refund money, which I was under the impression I would get my money back if I am not satisfied with product. Resolution Sought Return full refund

Company Response

8/5/2022

Per consumer states; Yes, I finally received a refund. Thank you.

2/8/2022

RESPONSE: Making a partial refund Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/7/2022

Ordered a bra advertised on Facebook. Took weeks to get and when it came it was poor quality and too small. They will not give me a full refund. Resolution Sought Refund my money

Company Response

2/8/2022

Consumer contacted Business Consumer Alliance to report she reluctantly accepted a refund of 30% from the company.

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