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Dorfman Orthodontic Group complaints

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345 Knowles Avenue #7
Southampton, PA 18966 | Get Directions

(215) 357-7003

http://www.dog-ortho.com

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dorfman Orthodontic Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dorfman Orthodontic Group

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11/16/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

9/21/2022

I when for a consultation with Dorfman about getting veneers or braces, but the orthodontist convinced me that I should get Invisalign instead it will take under a year and I will not have any problems , I trusted him, he give me the first 11-12 trades, only 4-5 trades could fit , I told him, he told me to come inn so we can do fitting I did, but stay woerd the same one as instructed for few weeks, the he asked my to come back for the second trade, I took of work , a day before I got a call and message from the official that my trade was delayed for another two weeks I was very disappointed but I told them I stay need to be in Philadelphia for two weeks the should call me if anything changes, answer yes, no one called for over two weeks the the doctor called to say I missed my appointment I said what had happened and he said I don't think u understood but I have it here, I was upset because he downplayed my integrity which I told him, and said I'm no longer interested in getting Invisalign because of all the setbacks I want traditional brace or my refund, I sent a message few weeks ago and never heard back from the office. Resolution Sought Request my refund for the negligence and setbacks in my procedure.

Company Response

10/12/2022

Thank you for the feedback. We strive for every patient to have the best possible experience with our practice. Our Customer Service team is working on a resolution.

Customer Rebuttal

11/16/2022

Just to let you know I received the trays , check, and contract.

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