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Dotdash Meredith complaints

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225 Liberty Street 4th Floor
New York, NY 10281 | Get Directions

(800) 837-9017

http://www.allrecipes.com

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Total Amount in Dispute:
$127.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dotdash Meredith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dotdash Meredith

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7/6/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $127.00 Amount Settled: $0.00

Customer Complaint

3/10/2023

HARASSMENT. I keep getting threatening letters and invoices from a magazine I NEVER subscribed to. The first issue was sent to me UNSOLICITED. I politely refused in a nice letter but continue to receive monthly threats and invoices. I contacted the magazine office THREE times and then received another threat. Resolution Sought Stop sending threats and invoices for unsolicited material!

Company Response

6/26/2023

We are unable to locate an account for the customer with the information you have provided. Please post the customers complaint in the body of your reply along with the customers complete name and mailing address. Once this information is received we will process the customers request. If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence. Thank you, Rachael Allrecipes Customer Service [email protected]

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