Find a reputable business?

Complaints and Resolutions

Dotson Construction LLC complaints

Read Complaints File Complaint View Full Report

95196 Sitkum Lane
Myrtle Point , OR 97458 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dotson Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dotson Construction LLC

Sort by

4/25/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2022

We wanted are bathroom remodeled take are old green tub out put a new one in and sparkle are walls and put tile around the bathroom wall where the tub is Jim Dotson said we can do anything we can build a house so we OK he said how about let's do this under the table we all can save money a week goes by and he text me he wanted 2100 hundred for labor and 900 hundred dollars for materials never got receipts I gave him the money still no bathroom the next week came he wanted another 2572 and 41 cents I said no enough is enough I still don't have a bathtub that we can use the tiles are all wrong it's awful plus I found out why he wanted this all under the table 2 guys are getting some kind of disability and Jim Dotson is trying for some kind to Resolution Sought I would like at least a 1000 back

Company Response

4/12/2022

The following is the background regarding this complaint. This client has a balance owing to our company and Dotson Construction LLC does not feel their requested settlement is justified. Up until the time they refused to pay for labor and materials, the Sackets reported to Jim of Dotson Construction LLC, they were very happy with all work being completed. They even requested Dotson Construction LLC perform more work, which was not agreed upon in the original remodeling costs discussed. Dotson Construction LLC discussed with the Sackets the cost of remodeling the bathroom and the agreed upon price would be between $4000.00 and $5000.00. The Sackets requested Dotson Construction LLC complete additional work, including removing and drywalling the existing bathroom ceiling, adding texture to a bathroom wall that was previously painted, and installation of two gates. Dotson Construction LLC rented an auger at $250.00 per day, to drill holes and set concrete footings for homeowner, in order to install two new large farm gates on their property. These are additional costs, that were not discussed in the original bathroom remodel costs. Dotson Construction LLC started working on the project, and after 1 week, requested a down payment of $3000.00 to continue funding the labor and materials. The Sachets paid cash, but Dotson Construction LLC never worked under the table. The Sackets still owe Dotson Construction LLC $2523.62 for labor and materials. When Jim with Dotson Construction LLC attempted to contact the homeowner and find out what the billing concerns were, Mr. Sacket answered the phone and stated there was a problem. Then Mrs. Sacket responded with extremely inappropriate language and then hung up the phone, prior to informing Dotson Construction LLC of their concerns. When a customer chooses not to pay, Dotson Construction LLC will stop work until payment for services rendered have been received. There was no damage done to any of the Sackets property and Dotson Construction is very meticulous with our work ethics. Costs: Dates work completed: 03/18/22, 03/21/22, 03/22/22, 03/23/22, 03/24/22 Total labor hours: 90.5 Total labor costs: $3817.50 Material costs: $1706.12 Total for all costs: $5523.62 Amount Paid by Sackets: $3000.00 Amount Still Owing by Sackets: $2523.62 Thank you, Dotson Construction LLC ccb #231098

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile