Complaints for Doublediscount.com in Torrance, CA

2161 West 182nd Street Suite 100
Torrance, CA 90504 | Get Directions

(310) 532-1711

http://www.doublediscount.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The complaints for this company allege a variety of shipping, delivery and customer service related problems which are typical in number and in nature for this industry. Some complainants allege late deliveries, or no deliveries at all. Other complainants reportedly experience frustration with unreturned e-mail and phone messages, and the inabilty to reach live operators. The company has responded to all complaints by either shipping orders, investigating claims, or by issuing refunds or credits. Some complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Doublediscount.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Doublediscount.com complaints