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DoubleList complaints

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2261 Market Street #4626
San Francisco , CA 94114 | Get Directions

(415) 226-9270

http://www.doublelist.com

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DoubleList closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DoubleList

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2/14/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

I decided to sign up for a $10 monthly subscription on their site. The subscription was supposed to a reoccurring subscription until you cancel. When using sites I don't trust I never use my bank account card, I use my cash app card. Immediately after providing the information for the payment I hit the button to process the payment. The payment went through and then immediately after it was received they tried to also charge $90 on my card but it didn't go through because I was smart enough to only put the amount I needed to pay for the subscription on my card. I don't want to have to order another card but I'm worried about them trying to charge it again. Resolution Sought I would like this matter investigated. While I was smart enough that they were not able to scam me out of extra money I'm sure a lot of people weren't as lucky.

Company Response

2/1/2024

Hello, We apologize for any inconvenience caused by this and would like to investigate what happened in regards to the incorrect charge. Please contact our billing team at [email protected] with your account email and a copy of your initial complaint and we resolve this directly. Sincerely, Doublelist Support

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