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Doubletree by Hilton complaints

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6200 Quarry Lane
Independence , OH 44131 | Get Directions

(216) 447-1300

http://www.hilton.com

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Total Amount in Dispute:
$130.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Doubletree by Hilton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Doubletree by Hilton

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10/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

9/9/2024

I am writing to express my deep dissatisfaction with my recent stay at the DoubleTree by Hilton Cleveland Independence, located at 6200 Quarry Ln, Independence, OH 44131. On August 31, 2024. Upon my arrival, I was initially placed in a room that had no running hot water. After bringing this issue to the attention of the staff, I was moved to another room. Unfortunately, the new room had the same problem—there was no hot water. Additionally, I encountered several other concerning issues: - A large red stain on the ground. - A strange and unpleasant smell in the room. - A towel wrapped around the fire alarm, which raises serious safety concerns. - Room keys that repeatedly failed to work, locking us out of our room multiple times. I am extremely disappointed with the quality of the accommodations and the lack of attention to basic cleanliness, safety standards, and functionality. This experience has fallen far short of the expectations I have come to associate with Hilton hotels. I kindly request that this matter be addressed promptly. I would appreciate a thorough investigation into the conditions of the rooms I was assigned and a satisfactory resolution to this issue. Thank you for your immediate attention to this matter. I look forward to hearing from you soon. Resolution Sought Provide us with a refund or a free stay at one your hotels around the country

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