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Down East Offroad Inc. complaints

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1425 Thorne Avenue
Wilson, NC 27893 | Get Directions

http://www.downeastoffroad.com

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Down East Offroad Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Down East Offroad Inc.

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8/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $69.95 Amount Settled: $0.00

Customer Complaint

7/11/2022

I ordered a part for my jeep 03/10/22 3/18/22 I asked for a return label I was told to contact Rough Country after many calls they sent it, it was returned on 5/31 on 6/24 I was told they sent the refund to downeast and to talk to them I was told that it was refunded and to check my card Bal. As of this day I still don't have it and they will not return my emails. I had to get bbb on it then to get them to talk to me. Can you help me. Resolution Sought I want my refund of $69.95 They got the return on 5/31/22

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