DPC Automotive complaints

Ms. Jackson called and asked if we did timing and we informed her we do, we had two timing jobs in the shop at the time of her call. She advised another shop had her vehicle, but she would like to have us tow it to our facility for repairs. Upon her vehicle coming in the shop, we noted a few issues that we addressed to her regarding her vehicle (such as the cam sensor was unhooked, the battery cover was off, battery hold down was missing, and the backseat was taken off and flipped upside down). The mechanic scanned the vehicle for codes, it had a code for bank 1 timing over advanced. The mechanic started with the typical diagnostic and swapped cam sensors and checked the vvt solenoids before concluding the vehicle needed timing. We also noted that her vehicle had a current mileage of 261,464. We wrote up a few different estimates for her: 1. replacing the engine due to the mileage with a used engine with lower miles than hers with a warranty, 2. replacing the timing with phasers because at the current mileage the phasers are known to be worn out, 3. replacing just the timing and take a gamble of would it work without the phasers. Ms. Jackson was going to talk to her dad and would let us know. A short time later her dad called, and we again went over all three options with him, at that time her dad decided they were going to go with option 3 as it was the best financial option at this time against our recommendation. Ms. Jackson wanted to pay the invoice before the work was completed. Once the vehicle had new timing components installed, the vehicle presented with the same codes again and symptoms. Her friend called to check on the vehicle and was informed that there were issues and he informed us he told her that she should have gone with the engine option and that she had the money to do it. We informed her we would give her a call back with prices. Around the same time this was going on there were issues with dealers ordering parts, looking at inventory, or even selling cars due to a cyber-attack on CDK. We do admit we were supposed to call her back with answers, but we did not due to not having the answers. The cyber-attack was going on for weeks. We were also having phone issues of customers would call and we would answer and there was no one on the line or if we would try and answer the phone would quit ringing. Ms. Jackson's dad came into the shop to check on the vehicle and was speaking to the owner and service manager. They did give her dad options and reminded him that we had informed them when the original option was chosen that going the cheaper route was a gamble on if it would fix the vehicle. At the time, her dad informed the owner that Ms. Jackson had contacted a lawyer regarding this matter and the owner informed him they were done talking about the vehicle unless through lawyers due to not wanting anything to be held against in court. Her dad requested to take the vehicle home and the vehicle was made available with the keys presented to him. The vehicle was taken out of our facility.

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