Complaints for Dr Marissa Von Trapp in Beverly Hills , CA

485 South Robertson Blvd. Suite 3
Beverly Hills , CA 90211 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they pay the company upfront fees for psychic services to be performed which are allegedly unfullfilled. Customers complain they experience additional financial hardships due to following the advice given by psychics to play specific lottery numbers or other gambling endeavors which do not pay off as promised.

The company responds in most cases by agreeing to issue a $25 refund. Some complainants contend that the refunds are not actually received.

Complaint Closing Statistics

0 complaints against Dr Marissa Von Trapp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Dr Marissa Von Trapp complaints