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Dr. Smile El Segundo complaints

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11976 Aviation Blvd.
El Segundo, CA 90304 | Get Directions

(310) 643-6221

http://www.drsmiledental.com

Monday - Thursday 9:00am - 6:00pm
Friday - Saturday 9:00am - 2:00pm

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dr. Smile El Segundo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dr. Smile El Segundo

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

I signed a contract on Feb 3rd for full dental implants. I paid my portion of balance of $21000 which I paid $12 100 I was told that my insurance company would pay the balance. I met with a different Manager on Monday . I told me that the old manager had been fired for over promising clients and I now had a balance of _25000 .she also said if I didn't pay the new amount I would not have my procedure completed now I'm Left with no teeth and now trying to locate a dentist who can complete the work Resolution Sought Complete the work as promised by the contract.

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