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Dream Auto Group complaints

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13120 23 Mile Road
Shelby Charter Township, MI 48315 | Get Directions

(248) 940-3208

https://www.dreamautogroup.com...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dream Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dream Auto Group

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6/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/12/2025

I bought this car from dream auto group the car had so many issues including 2 hugs wholes in the engine that I had to pay to repair the warranty company which they promised pay everything did not cover it . My cousin bought a car as well from my recommendation before I found out my car engine was burning car also has sufficient damages that she can't afford . They have been no help . Won't return calls nothing . I have kids and i now don't have reliable transportation Resolution Sought Refund me for the car shop repairs and pay to get the car to get completely fixed or switch car with a safe similar one for both me and my cousin both bought cars in last 2 months

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