Find a reputable business?

Complaints and Resolutions

Dream Dog complaints

Read Complaints File Complaint View Full Report

40725 Yucca Lane
Indio, CA 92203 | Get Directions

(760) 899-7272

http://www.dreamdogs.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$54.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dream Dog closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dream Dog

Sort by

11/22/2021

RESPONSE: Complaint was not answered Amount in Dispute: $53.88 Amount Settled: $0.00

Customer Complaint

10/27/2021

Consumer alleges your company refuses to provide a prorated refund on dog training sessions she did not complete and was also charged twice for a leash she returned. Consumer signed up for 6 training sessions for her dog. The first class was on 10/17/21 and the second on 12/24/21. Consumer was not satisfied with the services and the customer service of the trainer. She also purchased a dog leash on 10/24/21 for $26.94 which was not the one she wanted but Lori pushed that leash on her stating that was the leas her puppy needed. The following day consumer returned to the business to return it, she asked for a receipt and left. When she checked her bank, she was charge a second time for the leash instead of getting a refund. Consumer has tried to contract your business about this second charge however was unable to get a hold of anyone. Consumer wants a refund for the leash and the unused training sessions. Resolution Sought Consumer wants a refund for the leash and the unused training sessions.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile