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Dream House Remodeling, LLC complaints

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54 Broughton Avenue
Bloomfield , NJ 07003-3906 | Get Directions

(973) 429-4949

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dream House Remodeling, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dream House Remodeling, LLC

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7/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

6/11/2024

He did my Roof in 2019, It was supposed to be done in 180 days and he took longer and Back porch pitch roof. The pitch roof in the back porch leaks and and also took siding from my house vinyl pieces. He said he was going to replace it. And, now my back porch is leaking he won't answer the phone because he left the work. He did on the back porch pitch roof Unfinished stating he was done, and now it' been leaking for a year, and a half now. He won't pick up the phone or answer me from different phone numbers. Before the roof and the back porch started leaking the the township inspectors thought it passed inspection, but after a month is started leaking and my sighting is missing, which means that I have to pay over 5000 to fix it. Resolution Sought I would like him to return to fix the problems that I paid him to do it right to do it right please help us, he don't even care that he left his latter in the word unfinished Correctly. He has a reputation of doing things like this found out later. He lives an hour and 45 minutes from me He lives an hour and 45 minutes from me. The insurance paid him to fix the problem we figured he was done correctly but it started to rain a lot and he didn't attached the roof the proper way also the siding.

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