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Dream Team Auto LLC complaints

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1106 46th Avenue
Rock Island , IL 61201 | Get Directions

(309) 558-1227

https://www.dreamteamautoil.co...

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dream Team Auto LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dream Team Auto LLC

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

3/7/2023

Bought a car from them in October and now it won't run. A month and a half after getting it I had to put a new battery in it and a new alternator. When I bought it they said that it had an oil change and it did not I had to pay for all the stuff for that. And the day I bought the car they promised to fix the passenger window that wouldn't roll down and didn't fix that either I'm asking for the 6,800 I payed for the car back and and the 2,000 dollars I put into it since I bought it. I'm a mother working on a fixed income and now me and my kids don't have a car to get around in sadly because of these dishonest people. Resolution Sought Trade me a car that has no problems as the one I was supposed to have bought from them. And if not my $8,00 dollars I spent for the car and all of the repair.

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