Complaints for Dreamkicks.net in Los Angeles, CA

4859 West Slauson Suite 491
Los Angeles, CA 90056 | Get Directions

(800) 948-5939

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non delivery of ordered products. Customers complain they order and pay for the shoes, but fail to receive them. Some complainants allege difficulty contacting the company, reporting that phones are answered with a recorded message, and calls are not returned. Others stated that the tracking numbers given to them or posted on their website are invalid.

The company responds to some complaints by providing tracking information or issuing refunds. Recently the company responds to complaints stating that their former credit card processing company is going out of business and is not issuing refunds and they are asking consumers in those situations to contact their credit card company for a chargeback. The company does not address why the product was not shipped.

Complaint Closing Statistics

0 complaints against Dreamkicks.net closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Dreamkicks.net complaints