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Drive Casa LLC complaints

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3312 Marvin D Love Freeway
Dalllas, TX 75224 | Get Directions

(844) 487-3650

http://www.drivecasa.com

Monday-Saturday: 9:00 AM- 7:00 PM
Sunday: Closed

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Total Amount in Dispute:
$32,010.00

Total Amount Settled:
$0.00

Complaint Experience

19%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

16 complaints against Drive Casa LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
12	Unanswered

16 complaints against Drive Casa LLC

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2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

My vehicle that I had with them has been paid off since October of 2023! My credit report does NOT reflect that! Each time that I call I get the runaround about this matter and even requested this be forwarded to Maria the collections manager in order to be taken care of and it has not! I submitted proof of what my credit report states and was told that was not enough. My credit report should reflect that this account has been paid and is closed. Resolution Sought My credit report should reflect that this account has been paid and is closed. Maria and the rest of the people in her department are liars and absolutely no help at all!!

1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

I purchased a vehicle on the night of Dec 15 23. The I informed the sales associate that it smelled like gas and the tire pressure is low. She ignored the hat I said about the smell but tried to fix the tire. The next day here comes smoke from under the hood of the car. I took it to the lot immediately. After waiting on the manager to return she told me that's unacceptable that I just bought this car and it's already having issues. She told me Monday if it can't be fixed a new car would most likely be issued. I'm scared that if they do it will have the same problems and at this point I want my full down payment back plus 75 for insurance. If not I'll be forced to take legal action and involve my lawyer. They people at the lot knew it was a terrible sale and failed to inform me. I've missed work due to this matter. Resolution Sought Either fix my car completely without me paying for it, give me a fully fix car, or my complete payment back.

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