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Drive Pros complaints

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25 Troy Drive
Charlestown , WV 25414 | Get Directions

(681) 252-1750

https://drivepros.com/

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Drive Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Drive Pros

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9/28/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/8/2022

I took my 2005 jeep grand cherokee in their shop for and ac replacement and toon up I let the vehicle sit at their shop a few days and went and picked the vehicle up 20 minutes later my vehicle over heats and is not able to start I had no issues with the vehicle other than what I took it in for they tow the vehicle back to their shop check it and say a lifter broke they are the ones that did any thing engine wise with it I think some one done something to my vehicle it was fine before I took it to them Resolution Sought They fix my vehicle or give me amount for money to have it fixed they have really done enough

Company Response

9/16/2022

Company states; Mr. Jones brought the vehicle in to have his AC Compressor replaced as well as new spark plugs and having the battery replaced. We have not done any other work on the vehicle. The AC Compressor does not have anything to do with his engine or the radiator. We are not responsible for the problems with his engine. I have included his job tickets for each of his visits. He brought it to us a total of 4 times.

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