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Driven Pre-Owned complaints

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925 Wilkesboro Blvd. NE
Lenoir, NC 28645 | Get Directions

(828) 757-2277

http://www.drivenpre-owned.com

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Total Amount in Dispute:
$2,446.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Driven Pre-Owned closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Driven Pre-Owned

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10/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,446.00 Amount Settled: $0.00

Customer Complaint

10/21/2024

On August 22nd I purchased a car 2018 BMW 430i Gran Coupe 4 Series the same day I bought it it comes out took it back to the dealership they changed the battery but it was more to that it was the alternator the water pump the battery wasn't registered to the car I let them know these things they told me to use the warranty I took it to the BMW mechanic they promised me that they will pay the difference whatever the warranty don't pay the deductible the BMW mechanic says that is 4518 to fix the warranty only covers half of that which leaves a balance of 2446 I've been getting a runaround I called there today he talked nasty to me like he's mad I called the bank on them the bank have called them I just feel very disappointed and sad that I bought a car and can't even drive it I have to take Ubers back and forth to work until I get this resolved which that's killing my pockets I'm very disappointed that I'm being treated like this the first day I bought it it stopped working please help me I don't know where to turn to. Resolution Sought To fix my car like they promise pay the balance of the warranty $2446

Company Response

10/23/2024

Per consumer: You can disregard they fixing my car

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