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DriveNow complaints

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3124 SW Topeka Blvd.
Topeka, KS 66611 | Get Directions

(785) 232-7006

http://www.drivenowmidwest.com

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Total Amount in Dispute:
$3,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against DriveNow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against DriveNow

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

I got dodge magum though them i havent had a yr. Yet they woundnt fixed it. so have come out picket and to do so. It need needs struts and reading three codes i have medew smell sunroof leaking Resolution Sought Give me a different car

1/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

1/5/2023

Drive now sold me a lemon and refused to pay to fix it. Had a fuel injector issue since July and got the car in July i at the time was 3 months pregnant dealing with my car filling up with gas fumes dying when you put gas in it and took multiple times to even start after getting gas I have records from not only their own shop but phone records of me calling multiple times asking them to fix it and they wouldn't. Resolution Sought They came and got the vehicle after I called and asked to set up a payment arrangement called tow truck 20 mins later to come get it after they said they would talk to Cody and call me back.

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