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DriveSmart complaints

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155 East 44th Street
New York, NY 10017 | Get Directions

(888) 980-7459

http://www.drivesmartwarranty....

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against DriveSmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against DriveSmart

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3/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/3/2023

I purchased a warranty in 2021 and I had a problem in 2023 and they could not honor the problem. I paid for one year and a half to this Warranty company drive smart. Resolution Sought I would like my refund back from the warranty company.

6/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

5/13/2022

Received a phone call from Driver Smart to get a extra car warranty. Was agreed to take out a$100.00 out of my account ....they removed $200.00 out of my account . And are making me get a notarized letter in order to get my money back .and I half to send this in to their company. This May 13 2022 and the money was taken out May 11, 2022. Resolution Sought I would like my money back without sending in a notarized letter....I should not half to do this

Company Response

5/25/2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. We've reviewed your account and noticed that your deposit has been refunded in full and additionally, your account has been fully cancelled without the requirement of a notarized letter. A notarized letter is generally only required by accounts that are activated, however you were still within a review period which voids the requirement of a notorized letter to complete a cancellation. Feel free to contact us at 888-578-3711 Monday-Friday 9AM to 5PM Eastern time with any additional questions or concerns.

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