Complaints for Drytech Systems in Northridge, CA

8920 Quartz Avenue
Northridge, CA 91324 | Get Directions

(818) 576-0388

http://www.drytechsystems.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning projected income claims. People complain they are unable to generate any where near the amount of income claim in the company's advertising. Other customers complain the company fails to honor their money back guarantee or that guarantees are deceptively worded or are not clearly disclosed at the time of purchase. A few customers complain the company failed to ship ordered supplies or the company fails to return calls or email messages when attempting to contact them. Most complainants request refunds.~~The company responds to some complaints by denying responsibility for the customer claiming they are unable to locate the customer in their database. In other cases the company advises complainants they are not eligible for refunds due to the timeframes outlined in their agreements. In a few cases the company issued refunds or partial refunds.

Complaint Closing Statistics

0 complaints against Drytech Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Drytech Systems complaints