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Dubai Motors, Inc. complaints

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2434 Russellville Road
Bowling Green, KY 42101 | Get Directions

(270) 202-7405

http://www.dubaimotorsinc.com

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dubai Motors, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dubai Motors, Inc.

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9/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

8/8/2024

Sold me a 2017 maxima they said the car had no issues. Arriving home from the car lot I realized my car had a hole in engine cover and it was leaking oil. They fixed that issue but failed to tell me they caused major scratches to my rim while they had it they were also supposed to fit the detached air filter but did not. 4 months later I have no license plate, no ac, no horn because it got stuck on as I was driving down the road (was told no airbags had developed in the car) now I know they did deploy and they wired it up wrong, my bumper was screwed on with metal screws underneath and is falling off, the bottom guard was completely broken, my fog light does not work, my headlights were put in wrong, my headlight cover holds water, radio doesn't work right, my car has no cruise control, they used cheap repair paint that is already fading. They put on the website that all cars come with new breaks and rotors and mine are in horrible condition. I feel unsafe in a car that still has temp tags and I have been scammed. They keep writing over a temporary tag with no answer as to why I have no title. Resolution Sought I really would like my money back and them take the car back.

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