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Dublin Learning Academy complaints

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5900 Cromdale Drive
Dublin, OH 43017 | Get Directions

(614) 761-1800

https://dublinlearningacademy....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dublin Learning Academy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dublin Learning Academy

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11/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/28/2024

My child attended the Dublin learning academy for daycare from 1.5- 4years of age and at the beginning of the year 2024 we were having issues with him being sent to the office multiple times due to outbursts in the classroom. Then for summer camp starting in June he was not allowed to leave the building for his class trips due to spacing a issue is what the director told me but said my son could earn a field trip by having good behavior. After a few weeks of being on good behavior I asked again and was told from the owner she decided he was a danger to leave the building, even though he has had good behavior and remarks from his teacher. Frustrated by the lying from management and little effort to help my child I asked about other ways to track behavior and they refuse to help him or use new ideas that another professional brought up to them. I saw more reviews on their site about them excluding kids like this before and I didn't want to let it go. We are gone now but it was just crazy that every other kid in class only needed to have good behavior for one day to go on the trips but my son needed to be good for a full week and if he did they would find a reason not to take him. He is the only black kid in his class which I think also didn't help. Resolution Sought Look into the daycare and about discrimination and better policies for dealing with behaviors

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