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Duke's Cars And Towing complaints

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520 East Lake Street
Minneapolis, MN 55408 | Get Directions

(612) 282-1659

http://www.dukescarstowing.com

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Duke's Cars And Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Duke's Cars And Towing

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10/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

10/1/2021

I paid my tow fee and this woman decides to argue with me and tell me I did not and will not let me pick up my vehicle. Although one of their employees let her know that I did already pay she's being very rude cursing in a place of business. Resolution Sought And this woman decides to argue with me and tell me I did not and will not let me pick up my vehicle although one of their employees let her know that I did already pay she's being very rude cursing in a place of business I would like my money back as well as an apology

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