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Dumpling Palace complaints

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179 Massachusetts Avenue
Boston, MA 2115 | Get Directions

(617) 266-8888

http://www.dumpling-palace.com

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dumpling Palace closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dumpling Palace

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10/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $50.44 Amount Settled: $0.00

Customer Complaint

9/12/2023

Food was alright but do you really wanna go with the world's most arrogant and rude waitress and a 65 tip? I think not, my bill would have been no where near $28.44. I want to point out that she charged our cards before showing us this check. We told her to split the bill and then took our cards before giving us an actual check with all the orders like how it normally works to pull a fast one. This is FRAUD. I don't know what happened at that register but she charged my friend and I too much. She literally held both of her hands up so we can put our cards in each hand, very odd. It was definitely a learning experience, have fun with our extra money. Resolution Sought Refund.

Company Response

10/5/2023

Not sure of this problem when it happened. Need more info.

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