Find a reputable business?

Complaints and Resolutions

Dunkin' Donuts complaints

Read Complaints File Complaint View Full Report

2608 Erwin Road Suite 156
Durham, NC 27705 | Get Directions

(919) 309-0000

http://www.locations.dunkindon...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dunkin' Donuts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dunkin' Donuts

Sort by

7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

I am having problem with the dunkin donuts 2608 Erwin Road Durham NC 27705 every time me and my dad go to yall dunkin donuts location always have a problem with the two employee girls that work in there they give black and white people that come in the store to buy donuts and drive thru all the Boston crème and glazed donuts and give and my dad the leave over donuts that is left in the donut tray and refuse not to give us a donuts bag to put our box of donuts in Resolution Sought What yall time do about this issue with this business.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile