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Dunkin' Donuts Headquarters complaints

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130 Royall Street
Canton, MA 02021 | Get Directions

(800) 447-0013

http://www.dunkindonuts.com

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Total Amount in Dispute:
$28.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Dunkin' Donuts Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Dunkin' Donuts Headquarters

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1/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

A gift card was purchased for me as a birthday gift. A few days after I received it, I attempted to use it at a dunkin donuts location other than the location it was purchased. They told me it wasn't working and they couldn't help me. So later the same day I went to the Location where it was purchased..and was rudely told the card was empty. I was like I know that's why I'm here. So I got nowhere, went home spoke to the person who purchased it. They were confused, so the next day I called corporate and was told someone would call me from the store and no one did, do I had to call corporate again, and was told it was he placed as priority and I will get a call. I haven't gotten a call yet. So I submitting this claim. I have receipt and card and dunkin donuts said they saw no activity on the card. If you need they proof I can send it. Resolution Sought At this point with all the calls and visit and rudeness the card is valued at 15.00. For my time, I limfr 100.00. You don't treat ya loyal consumers like that.

8/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12.68 Amount Settled: $0.00

Customer Complaint

8/7/2023

I placed an order today 8/3/2023. The drink was a Cold Brew w/ almond milk. I tested it and it had no almond milk in it. I took the drink back to store #346591 and asked for it to be remade. The lady at the counter took the drink back to the manager who asked what's wrong with it. I explained it had no almond milk in it. she states I did put almond milk in it so what do you want added. I stated, "THE ALMOND MILK AND PLEASE REMAKE IT". She mumbled something and asked the young lady to remake it. The young lady who remade it brought me my drink and stated the original drink did have almond milk in it. I stated please don't say anything else to me, grabbed my drink and I left. Resolution Sought I would like for someone to speak to this branch. They don't know how to treat people. I don't need a refund because I will NEVER go to this place EVER in life again. This is how you get businesses don't spend your money with them and tell everyone you know what your experience was.

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