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Dunscapital.co complaints

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8322 Beverly Blvd., Suite 301
Los Angeles, CA 90048 | Get Directions

(213) 839-8185

http://www.dunscapital.co

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Total Amount in Dispute:
$49,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dunscapital.co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dunscapital.co

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3/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $49,000.00 Amount Settled: $0.00

Customer Complaint

2/11/2022

There were money deposited into a account that I created with Account number AC #7707457749289126. I did a online transfer to my Bank account into South Africa. After the confirmation of the transaction from the "Dunscapital.co" the "BANK" informed me of a 2FA code that need to be paid ($570) before the transaction can be completed. After the payment were made the ''BANK' informed me to pay a $1,400.00 for your Automated Electronic Wire Code (AEWC), which I did. So the next thing from the bank is a 7 levy that I must pay before the transaction would go though. (That I refused to pay). My worry, is this Company not a scam company as they describe themselves as Dunscapital LLC. but a mail to Laura B. Otsubo Attorney & Ombudsman VCFCF, California Secretary of State? Stated the company as follows: Our records show a California limited liability company ("LLC") DUNS CAPITAL, LLC, entity number 201308010484, in active status. The address of record is 8322 BEVERLY BLVD SUITE 301, LOS ANGELES, CA 90048. The agent for service of process is SHAHRYAR RAVANSHENAS at that same address. They use the webpage: https://dunscapital.co/ and Mail Adress: customercare@dunscapital.co, Tel Number: +1213-839-8185. They only work in cash deposits and does not take the money from the deposited amount. Resolution Sought That you verify the Company as a legal entity and to force them to take money from the deposited amount for the transactions. And why are their transfer fees so high at 7 per 1$, where international banks only ask$35 per transaction. If they are a legal entity can I send someone to go and fetch the deposited amount.

Company Response

3/11/2022

Thanks so much for reaching out and letting us know of the charges on your transfer however, we I've had a chance to review your complaint and thanks for bringing the duplicate charge issue to our attention on the board of Business consumer Alliance. We are so sorry about the issue with the payment system once we noticed the payment rate fee is high we will try and make it as your demand so that we can pay your funds to you via your details provided. We discovered that this was an high rate isolated incident and it has to be resolved. You'll see a full low rate charges in your account to get your funds within few hours and we can assure you that this won't happen again and we have put strict measures in place to prevent it in the future. Moreover we completely understood you could have lost business with us because of this issue, and that's not acceptable. The customer's care team are making it their new priority to ensure this problem does not happen again. We were able to identify the reason for the issue quite quickly and will be working to safeguard it from a similar outage in the future so you can feel confident using our banking system to move forward. In the meantime, we want to make this up to you that we were able to reduce your charges fees from %7 to %4 of your amount to be transferred to you. We sincerely which to apologize again and thanking you for taking the time to share this issue with us here so we can make it right.Based on what you've shared with Business Consumer Alliance, we can resolve the problem as we'll be working on this ticket from start to finish, so you can respond to us directly via our company email with any follow up questions. How does that sound? In the Conclusion, we've shared your feedback with the Business Consumer Alliance to ensure the root cause of the complaint is addressed immediately. Thanks again for trusting us with your business.

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