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Duquesne Light Company complaints

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411 7th Avenue (6-1)
Pittsburgh, PA 15219 | Get Directions

(412) 393-7100

http://www.duquesnelight.com/

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Total Amount in Dispute:
$175.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against Duquesne Light Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against Duquesne Light Company

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

Tried to enroll in auto pay. DL says that my check was rejected because of insufficient funds. Checked with my bank and they had no evidence or knowledge of this claim. At no time during the month was my checking account short on funds to pay for this account. I waited an hour on the phone waiting on customer service before checking with my bank. My DL customer # 9063-900-000 Resolution Sought Money returned for their error in processing. Get my record cleaned. On their website I cannot submit checks because 2 were returned last month.

10/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

9/6/2022

I had automatic payment with them. They grossly overcharged me, when I was out of state for work. Tried to contact them by phone and was insulted, disrespected and lied to. I have spend over 20 hours trying to resolve the issue with no result. Company makes it impossible to get any help. I am self employed and can't afford to waste anymore time on this, but I don't want them to think they can just steal from me. Resolution Sought Correct the bill and PROVIDE IN WRITING that this WON'T happen again.

Company Response

9/22/2022

In response to Mr. Morris' complaint, a company representative spoke to Mr. Morris on September 13, 2022 but due to a poor connection the call was disconnected. The representative called the customer back after 5pm on this same date and was unable to leave a message as the voicemail box was full; then follow-up with an e-mail with contact information. Mr. Morris left the representative a voicemail on September 16, 2022. The representative called Mr. Morris back on this same date and again was unable to leave a voicemail because it was full; then followed-up with an e-mail. Mr. Morris has not responded.

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