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Dutch Miller Chrysler Dodge Jeep Ram of Ripley complaints

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435 South Church Street
Ripley, WV 25271 | Get Directions

(304) 884-0327

http://www.dutchmillercdjrofri...

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dutch Miller Chrysler Dodge Jeep Ram of Ripley closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dutch Miller Chrysler Dodge Jeep Ram of Ripley

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5/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

I bought a vehicle from Dutch Miller in october of 2023. 3 months later in January, it began leaking coolant. I took it in and the car lot charged me 146 for a list of problems with the car. They fixed the coolant leak issue, but did not document that they had done anything to the car. I picked up the car, and that night, with my children and groceries in the vehicle, it stopped running. It has not run since. They charged me another 146 for me to TOW THE VEHICLE off the lot. They said i had to get the battery changed. I paid and a private mechanic did that. They said the fuel level sensor was bad, i had that changed. There is obviously serious electrical issues with the car. Now they say they will not service it further, to take it to the dealership. Resolution Sought I would like another car that can drive! A law suit would be great. I owe 14100 to pay this car off! And it doesnt run!

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