Dutton Locksmith´s La Mirada reviews

Do Not Use Dutton Locksmith

I had a very bad experience with Dutton Locksmith. For starters, they were very hard to understand on the phone. Secondly, they said they would contact the locksmith and that he would then contact me. I then got another phone call from the employee I already spoke with who was upset with me, claiming I had not answered the phone when the locksmith called. He was angry about this. My phone had not rang since I spoke with him last so I told him that. He backed off a little and said the locksmith would then try me again. I asked him for a quote at this time and he said that the locksmith would give me an estimate for total costs once he viewed the lock. About 5 minutes later the locksmith called and said he would be to our house in about 20-25 minutes. Well, safe to say, almost an hour went by. During that time, we found our missing key. We unfortunately did not call the company to cancel, thinking that perhaps they would call us since they were so past their time. But we did not receive a call. About 10 minutes after we found our key the locksmith showed up (about 50 minutes since they had last called). I told him we had found the key and we did not need their services. The locksmith was angry and upset, and came across in a very intimidating way. The modern word is that he started acting "creepy." He told me that the main office would call me and that their would be a service charge just for him coming out. When the office called me, they were angry with me because they said I had refused to pay the locksmith!! The locksmith never asked me for money. He was just weird and upset and told me that the office would call. Well then the office person says they quoted me $19.99 on the phone! A complete lie. For even when I asked for a quote, I was not given one. The man was so upset that I had to end the call. Then they called back later from a private #, I did not pick up, and they left a message saying they would send us the bill. This was a terrible experience. They were not professional or curteous or honest. I would never even think about calling them again. I would not recommend them. I do not want anyone to have the horrible experience that we had.