Complaints for D.W. Heath & Associates, Inc. in Brea, CA

One Pointe Drive Suite 330
Brea, CA 92821 | Get Directions

(800) 481-8888

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainant generally allege that the company failed to pay on investments or failed to liquidate investments. One customer further alleges, an investment made by another family member with the company, was transferred to another investment firm without authorization. The company responded by indicating they had contacted the customer to explain, agreed to assist in liquidating the investment, and indicated the investor was satisfied. The complainant considers the response inadequate, and claims the complaint allegations were not addressed. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against D.W. Heath & Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

D.W. Heath & Associates, Inc. complaints