Complaints for Dynamic Marketing International in Santa Ana, CA

1823 East 17th Street Suite 317
Santa Ana, CA 92705 | Get Directions

(714) 285-9110

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that once fees were paid complainants failed to receive the promised work or were disatisfied with the materials received. Specifically, complainants said they responded to ads claiming they would receive pre-stamped and pre-addressed envelopes to mail and receive commissions on sales as a result of the mailing, but failed to receive anything or received only a packet of information. Some complainants stated they returned the package as per the money-back guarantee but failed to receive a refund. The company responded to a few complaints by issuing refunds. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Dynamic Marketing International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Dynamic Marketing International complaints