Complaints for Dynamic Wheels and Tires Corp. in Baldwin Park, CA

4315 Maine Avenue
Baldwin Park, CA 91706 | Get Directions

(626) 813-9370

http://www.dwtdirect.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege bait and switch pricing. Customers say that after they agreed to a price and paid in advance for items ordered they were contacted and advised of additional charges and conditions of sale which had not been previously disclosed. If they decline to pay the additional costs opting for refunds the company imposes restocking delivery and cancellation fees.The company responds to some complaints by offering explanations of their policies and by generally refusing to make consessions on refund amounts. Many complaints are closed as unresolved meaning the customer is not always satisfied with the company's response. A number of complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Dynamic Wheels and Tires Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Dynamic Wheels and Tires Corp. complaints