Complaints for Dynasty Glass & Mirror, Inc. in Baldwin Park, CA

1442 Arrow Highway Suite L
Baldwin Park, CA 91706 | Get Directions

(626) 445-3531

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non-delivery of ordered merchandise difficulty obtaining refunds and difficulty communicating with the company. Some complainants allege that the company accepts money in advance for home remodeling or repairs but fails to complete the job or return repaired items. Other complainants allege after estimates are received the deposits and services are not provided.~~The company responded to two complaints by offering the complainant a 10% discount if work was not completed on time or in a second case by advising that the job in question had been completed. The customer disputed that the job was completed and advised the BBB that another company was hired to complete the job.

Complaint Closing Statistics

0 complaints against Dynasty Glass & Mirror, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Dynasty Glass & Mirror, Inc. complaints