Find a reputable business?

Complaints and Resolutions

Dyson Technology Limited complaints

Read Complaints File Complaint View Full Report

600 West Chicago Avenue, Suite 275
Chicago, IL 60654 | Get Directions

(844) 679-1647

http://www.dyson.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,241.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Dyson Technology Limited closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Dyson Technology Limited

Sort by

4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

I have bought a Dyson sweeper last year. In this January, one of its part has been broken and there was no possibility to sweep anymore. Since it is under the warranty, i called Dyson Turkey and explained the situation. They said " ok we placed a New order behalf of you but this part is not exist in Turkey right now. You should wait" then i started to wait. Today despite of taking 45 days, no part has come. I mailed to Dyson Us and Canada. They did not response me. I could not use my Dyson for 2 months. I demand new alert to compensate my damage urgently. Resolution Sought Demand new alert urgently

3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

I purchased a Dyson V11 Vacuum about 3 years ago. The warranty is done, but after light use the vacuum stoped working. The trigger mechanism malfunction, a common problem with this machine, I have spoke to other people with the same machine going through the same issue. Instead of helping me find the Dyson nearest repair center, I'm getting the run around. Resolution Sought I want Dyson to stand behind their product and tell me where they have a local NJ service center, to take my machine to get repaired or replaced

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile