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E & K Paving complaints

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19654 Espinosa Lane
New Caney, TX 77357 | Get Directions

(719) 244-6507

http://www.eandkpavingcolorado...

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Total Amount in Dispute:
$7,110.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against E & K Paving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against E & K Paving

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $7,110.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

E&K was to pave my driveway in 2020. They came and completed the job on 6/19/20. The next time it rained there was a potion that was not correct. The driveway had sunk in and there was a puddle about 5'long, 3' wide, and 1" deep. I had called sent text messages, and send e-mails to the owner Eddie Knight with no answer for over three month. Short story he finally came on 9 Oct 2021 stating he was not able to get the asphalt until then, which I can understand, and he made a larger mess of my driveway. There are cracks that had formed with in one year and the sides are not straight which he knew about last year . He has come and taken photos of the driveway last month . His attitude is very poor to customers. Never finished the job. Now I have a driveway that looks terrible. He stated he can not fix this, nor make it look descent. He also called me a layer when I told him about the cracks that formed with in a year of him completing this job. He is very snappy when you ask a question about the job. He acts as if he knows more then you and shows to be very aggressive with his answers and he got up in my face when I ask him why he called me a lying in front of his so called friend. The job is still not complete as of today. The day he returned it was very windy, 40-50 mph gust, and we did not want him to spray the oil coating. He left with a very bad attituded due to not being able to spray the oil coating. I have photos of all I have spoken of here. Resolution Sought Would like for my driveway to look as great as he stated when he quoted me by starting over and doing it correctly, or refund the full amount he was paid. This way I can hire someone to do it right.

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