Complaints for E C Engines in San Bernardino, CA

383 South J Street
San Bernardino, CA 92410 | Get Directions

(909) 888-9980

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of general dissatisfaction with services. Customers complain of mis-diagnosed problems, excessive repair time, unnecessary work performed, and failure to uphold warranty claims. Some customers alleged their engine replacements were defective and caused fires or other damage to unrelated vehicle components. The company responded in some cases by agreeing to perform additional repairs. Some customers opted for refunds instead. They were allegedly dissatisfied and did not want to continue business transactions with the company. Refunds are generally not issued. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against E C Engines closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

E C Engines complaints