Find a reputable business?

Complaints and Resolutions

E F Go Ahead Tour complaints

Read Complaints File Complaint View Full Report

2 Education Circle
Cambridge, MA 02141 | Get Directions

(800) 590-1161

http://goaheadtours.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against E F Go Ahead Tour closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against E F Go Ahead Tour

Sort by

9/14/2022

RESPONSE: Making a partial refund Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/31/2022

I was prepared to go to Paris, Lindon and Rome through EF Go Ahead Tours on 3/6/2020 and the whole country of Rome shutdown due to Covid-19. EF Tour claim they could not give me back all my money. It was a pandemic. I want All of my money back. Resolution Sought I want a refund on all the money I sent them, I should not be liable for a pandemic that was out of my control.

Company Response

9/14/2022

Per consumer, I did get a positive response and a partial refund that was given, by 8/31/22.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile