E-Loan Networking Solutions LLC complaints

Complaint Experience

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BCA's Summary and Analysis:

Complainants allege leads purchased from the company are generally not as advertised. Customers complain they agree to purchase leads described as being exclusive, or fresh. They reportedly receive leads that are falsified, outdated, not interested, or, not looking for the kind of loans offered by the buyer. Some customers contend the same leads are sold to multiple buyers, and when contacted, potential customers had already been solicited many times. Several report after complaining to the company, they receive replacement leads that are the same quality as the originals. Most complainants request refunds.

The company responds to most complaints by disputing the complainant's allegations, and denying refund requests. In most cases they offer to abide by the terms of their contract, which requires the company to provide replacement leads only. The company's contract states all service fees paid are non-refundable to clients. Customers are generally not satiisfied with offers for new leads, and instead request refunds.

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Complaint Closing Statistics