Complaints for E-Mentoring, Inc. in Valencia, CA

24307 Magic Mountain Parkway #510
Valencia, CA 91355 | Get Directions

(661) 998-8915

http://www.experiencedmentorin...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege the company offers assistance obtaining grants for individuals for up front fees; however no grants are received and refund requests are unanswered or denied.~~Typically company responds to complaints stating client expressed interest in their Financial Guidance and Assistance Programs and it is explained that they verify that funds are available. Company also responds by claiming they do not offer grants.

Complaint Closing Statistics

0 complaints against E-Mentoring, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

E-Mentoring, Inc. complaints