Complaints for E-Modifications in Upland, CA

222 North Mountain Avenue Suite 108-A
Upland, CA 91786 | Get Directions

(909) 920-1100

http://www.emodifications.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege verbal misrepresentation unfulfilled contracts inability to obtain refunds or contact the company. Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Some clients report that their lenders had not been contacted by the company on their behalf despite what the company said. A few customers complain the company failed to refund monies after cancellation.~~The company generally responds to complaints by stating they provided the services as per their terms of the contract. The company also responds by stating they completed the loan modification and no refunds will be provided.

Complaint Closing Statistics

0 complaints against E-Modifications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

E-Modifications complaints