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E. Snow Carpentry & Wood Working complaints

1532 Riverside Drive
Vassalboro , ME 04989
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(207) 314-9920

http://www.esnowcarpentry.net

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against E. Snow Carpentry & Wood Working closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against E. Snow Carpentry & Wood Working

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2/22/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

12/28/2021

August 2021 Elliot Snow signed a contract to remove the rot from the back wall and replace a bathtub. He claimed a check bounced so we wired him money over the phone. The check was never returned and came out of my bank account. Eventually leaving me with nearly $1,000 in bounced fees and countless unpaid bills. He promised to do to come over to do the job but never showed. He kept making empty promises. Repeatedly breaking them and ignoring all attempts to talk to me. The contract ran out December 1 2021. The work still not being started. The rot continue to spread during this time. I had to hire a new contractor to get the job done. Elliot Snow continued to ignore me. Even after I got my lawyer involved and the Kennebec sheriffs department. Resolution Sought I would like all the money he stole from me as well as covering the bounced expenses I occurred waiting for him to make good.

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Company Response

2/9/2022

My response to the complaint is with a Retain amount of frustration. I was contacted at the end of August by consumer. He had expressed interest in having us do a deck repair however my schedule prevented me from being able to make it over for a consult. Then again in September he made contact and we ended up signing a contract for the deck repair with some rot remediation and a new shower surround In the bathroom off the deck. I priced the job at $8,000.00 and consumer accepted. The down payment was to be $2000.00 consumer asked that he pay it over two weeks. The first week cleared the second one week bounced. A few more days went by they replaced the check with one not filled out core therefore my bank would not accept. I then asked consumer to pay via credit card. He did pay by credit card and a few days later my bank re deposit the original bounced check after 27 days and the money cleared into my account that was $996 overdraft from when he bounced the check a month prior. This caused him to over draft on his end again. The long and the short of it is that I received 3,000 from consumer and he would have owed an additional 5,000 upon completion of the job. I had some unfortunate revenue loss that made it impossible to pay my consumer back. Towards the end of the contract date which I never amended after the month of confusion and then the insecurity of getting paid upon completion. It's very difficult to go into a job knowing that he probably wouldn't have the funds at the end. Especially after a loss that I had take on a job previous to This one. Consumer's girlfriend began to slander me on Facebook and I was told that I had to have the. Job done by Xmas or he would sue me, and a few days before the deadline I was sent a picture of the deck already underway. I made numerous attempts to contact consumer in December and received an email in response. I brought up an idea of hanging a binding contract a promise to pay upon closing of the project I was on and he responded by having the sheriff serve me with a criminal charges based on lies. I've responded to a few of these at this point and I have decided that I am going to wait untill court to make any payment to consumer.

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Customer Rebuttal

2/10/2022

I have a signed contract from e snow states that the job was 6000 not 8000 Elliott never showed up or he never intended to show up regardless the job never got done he made every excuse not to show up he has lied over and over about showing up to pay back the money he owed so I had to get the sheriff's office involved and charge him with thief by deception he has court in March he can say what he wants but I held up my end of the deal it wasn't much to ask him to hold up his end but all I got was empty promises and I had to hire another company to get the work done we all take losses but be man enough to own ur mistakes and deal with them like a grown up all I wanted was my house fixed and he couldn't manage to get the job done

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