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E Trade Financial Corporation complaints

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3 Edison Drive
Alpharetta, GA 30005 | Get Directions

(949) 224-7000

http://www.etrade.com

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Total Amount in Dispute:
$5,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against E Trade Financial Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against E Trade Financial Corporation

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1/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

1/4/2023

I transferred one thousand dollars to start an account and they then refused to process the services I want to use them for fraudulent advertising. I was tricked into starting an account and then was denied the services rendered. Resolution Sought I want to use them for the sum I gave them and then some and I want the mass media to know this.

10/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

9/14/2022

The bank says my account has unusual activity on it, so they froze ALL my funds. I'm on vacation out of the country. They want me to submit a social security card and id. I don't have a social security card out of the country with me. I do have a passport and drivers license, but they are insisting on a social security card. I have no way to get anywhere or do anything being they froze my funds. Resolution Sought Give me access to my funds.

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