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E-Z Way Auto Sales complaints

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319 Highway 321 NW
Hickory, NC 28601 | Get Directions

(828) 394-0047

http://www.e-zwayautosales.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against E-Z Way Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against E-Z Way Auto Sales

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10/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/19/2024

My experience with this company has been terrible, their contract says nothing about having or NOT having a grace period for payments payment was 3 days late and they called to be repossessed. I paid 3,000 down and contract says total amount to pay is 26,000 on a 2009 vehicle. 30 days check engine light came on ask them to let me out of contract they said NO. They lied from the start. Do not do business with these people. Resolution Sought Go out of Business let me out of contract. If I could give a zero rating I would definitely.

Company Response

9/20/2024

We do not know Business Consumer Alliance based out of California. We do not know if this business is a legitimate company as we are in North Carolina. We are not going to give out any consumer information. If the consumer has a complaint against us, they need to contact us directly.

4/8/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

Update: I spoke with an Darryl St. Roman about the situation he reassured me I as well as my situation was important and did relieve some of my concerns and stated he would work on me a loaner for my twice needed transmission within a little longer than a year! I received a call on the 22nd and said they had me a loaner I drove almost 40 miles there to get the loaner just to be given a 199,999 miles disaster! Not only was that check engine light on but the car shook relentless! Mind you as stated we do not reside in hickory and would have to get back on the highway to make it back home fearing for my own and children safety there was no way I was putting that on the highway unfortunately I had no opinion but to leave the loaner there so nothing has yet to be done about it but I guarantee they want there car payments which I have never missed but EZ Way is willing to endanger my life and the life of my family just to brush us off like that! No one's asking for anything more than what we're due just as faithful as I am to their business they should do the same for ALL their customers, I'm convinced no way would the associates, repair guys etc! Would send their family out in a vehicle like the one they tried with me it's disgusting to treat your customers like this or even try a quick unsafe fix and I do have audio and videos of the car and it's condition including the relentless shaking Resolution Sought As stated this is the second transmission this car has needed! I do not trust this car or the repair company I don't want this car back and I've been having to pay for a rental out of my own pocket so something should definitely be done about that too.

Company Response

3/26/2024

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