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Eagle Auto Center, Inc. complaints

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2137 US Route 20
Seneca Falls, NY 13148-9716 | Get Directions

(315) 568-4472

http://www.eagleautocenter.com

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Total Amount in Dispute:
$155.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Eagle Auto Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Eagle Auto Center, Inc.

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5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $155.00 Amount Settled: $0.00

Customer Complaint

3/30/2022

I bought a car and these people are a bunch of snakes I make payments on car and they are not full amount payment deduction there not deducting full payments on paper there scam people there trying to pocket money and when they deduct they don't deduct payment from full price of car I pay 75 dollar's a week and it's cash and they mark down 75 dollar but subtract about 31 and 39 Dollar on my receipt payed 2000 down and made 3payment and first payment didn't even do anything no drop in price they even took 3days to do no work on my car I took it to friends and looked at it my self I'm pretty sure they should be investigated they seem a little fishy giving me a run around when they do it there scamming people I'm thinking of obtaining a lawyer Resolution Sought Go out of business they don't seem legit

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