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Eagle Auto Group complaints

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7809 East McDowell Road
Scottsdale , AZ 85257 | Get Directions

(602) 777-3310

https://www.eagleautogroup.net...

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Eagle Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Eagle Auto Group

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

3/12/2024

Bought a car cash paid in full the beginning of November 2023, plate expired in January messaged them to get an update on why I don't have my plate. They said the car needed admissions which they should of completed before the car was sold, said I would need to take it somewhere and pay to have this done. I advised them my plate was expired so I could not drive my car, after days of arguing with them they sent me another temporary plate. When I had a day off I went and got the admissions done and then had to pay to get another extension of the temporary plate. It is March 2024 and I called them today asking where my plate was and they are now saying the auction place lost the title. So now I still have no title to my car that was paid in full in November 2023 and no plate. Resolution Sought I want the title and plate to my car as it was all paid for in November of 2023 and I would like this place of business shut down.

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