Find a reputable business?

Complaints and Resolutions

Eagle Auto Sales complaints

Read Complaints File Complaint View Full Report

5916 Johnston Street
Lafayette , LA 70503 | Get Directions

(337) 988-7000

http://www.eagleautosale.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,167.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Eagle Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Eagle Auto Sales

Sort by

10/31/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,166.61 Amount Settled: $0.00

Customer Complaint

10/22/2025

We bought a 2011 Volvo. It was not disclosed to me that the car had been in an accident and was told by dealer car had no problems. I brought it back the next day with a long list of needed repairs for safety issues. They were not able to do repairs, we brought it to Christian brother automotive and had to pay $1166.61 for needed repairs out of my pocket. Eagles auto blocked my phone calls and did not attempt to follow up with me about these costly repairs. Resolution Sought Refund for repairs. 1166.61

Company Response

10/27/2025

Company states customer purchased the vehicle as is with the dealer. She returned the next day with an issue of a tire sensor and the bumper being loose, they took care of the problem even though the vehicle was sold as is. The customer purchased an extended warranty 2 years or 24,000 miles bumper to bumper with a $100 deductible. She needs to contact the warranty company not the dealer because the dealer sold the car was is, there no refund is due.

Customer Rebuttal

10/28/2025

They violated state laws regarding consumer protection and vehicle safety such as Louisianas inspection laws by selling vehicles with expired inspection sticker and representsed vehicle to be in safe condition which is inconsistent with Deceptive Trade Practices Act. They concealed known major defects as per repair receipt, whis is inconsistent with rules stated by Louisiana Used motor Vehicle Commission. I did buy the car as is, however, they did not disclose to me that the car was involved in an accident, and that it was not safe to drive. The inspection sticker was expired and the front left signal blinker was out, and the right front running light was out. The warranty did not cover these items. The cost to make necessary repairs to get the inspection sticker cost me $1171.97 out of pocket as shown in my receipt from Christian Brothers automotive.I would be satisfied with a refund of the repair bill for $1171.97 as it is illegal in the state of Louisiana not to disclose such information and knowingly allow customer to drive off in a vehicle unable to pass a safety inspection. They talked me out of getting the car inspected, and I fell for their deceptive practice.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile