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Eagles Auto Salvage LLC complaints

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30 North Gould Street
Sheridan , WY 82801 | Get Directions

(307) 342-8811

http://www.eaglesautosalvage.c...

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Total Amount in Dispute:
$517.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Eagles Auto Salvage LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Eagles Auto Salvage LLC

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9/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $517.00 Amount Settled: $0.00

Customer Complaint

9/12/2023

I ordered a engine on 8.21.2023 it's has not been delivered to me. now they won't answer the phone. Resolution Sought I want my money back or the engine.

Company Response

9/15/2023

There would be no item shipped as the customer has disputed the payment and we were notified with the same. So Please let us know. If you are interested in the product. We can continue to do business. If not you are free to contact any other company and place the order.

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